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HRBoss is a product
of Focus Partners
250 Parkway Drive Ste. 150
Lincolnshire, IL 60069
Tech Center
820 Davis Street
Evanston, IL 60201
866-498-2442
visit the Focus Partners site
Scoring
Implement the survey and score according to the metrics established. Reporting can be organized according to operating group, division, department and individual.
Analysis
Report the areas of strength and weakness
Improvement
Where scores are weak, determine the cause of the problem. This can be tied to current processes, tools, systems or lack of knowledge of current resources.
Development
Develop the solution to align the people, systems with the training required to improve quality and productivity that relates to the customer.
Assessment
Once the improvement cycle is complete, asses the knowledge. If acceptable, implement any new processes, equipment or insert that person into that role.
Survey Customer
Retake the survey or if ongoing review current scores to determine improvement or trends
Recognize
As part of the overall campaign, sponsored by your Executive Team, reward your superior performers. Set recognition standards from a peer and metric baseline. Include the “Success Stories” that can shared, this will inspire others.
Continue
Weave your customer satisfaction program to be part of the fabric of your culture.
Success
As your team improves their skills and are recognized for metric based results, your customers will shift increased business to your organization or the internal conflicts will subside resulting in higher efficiency and productivity.
Want to learn more?
Please click on the link to download a case study. Then call us to determine if this type of solution will help your organization.
Case Study
Implement the survey and score according to the metrics established. Reporting can be organized according to operating group, division, department and individual.
Analysis
Report the areas of strength and weakness
Improvement
Where scores are weak, determine the cause of the problem. This can be tied to current processes, tools, systems or lack of knowledge of current resources.
Development
Develop the solution to align the people, systems with the training required to improve quality and productivity that relates to the customer.
Assessment
Once the improvement cycle is complete, asses the knowledge. If acceptable, implement any new processes, equipment or insert that person into that role.
Survey Customer
Retake the survey or if ongoing review current scores to determine improvement or trends
Recognize
As part of the overall campaign, sponsored by your Executive Team, reward your superior performers. Set recognition standards from a peer and metric baseline. Include the “Success Stories” that can shared, this will inspire others.
Continue
Weave your customer satisfaction program to be part of the fabric of your culture.
Success
As your team improves their skills and are recognized for metric based results, your customers will shift increased business to your organization or the internal conflicts will subside resulting in higher efficiency and productivity.
Want to learn more?
Please click on the link to download a case study. Then call us to determine if this type of solution will help your organization.
Case Study
We develop customized platforms to help users oversee and improve their business processes and the productivity of staff across various areas – administrative, call centers, manufacturing, and outsourced partners.
There are internal and external customers. Low satisfaction with Internal customers results in loss of productivity and efficiency.
Low satisfaction with external customers (the one’s who purchase your products and services) result in loss of sales (to competitors), cash flow and profits.
Low satisfaction with external customers (the one’s who purchase your products and services) result in loss of sales (to competitors), cash flow and profits.
HRBoss Solutions
Improving Customer Satisfaction – How It Works
The outcome of a sustainable solution will drive employee behaviors and work quality to improve customer’s sales and overall loyalty. This is done through benchmarking, training for skill development, compliance and recognition programs.
Benchmarking
Develop the customer satisfaction index and rating system. his can be done for internal departments and external customers
Benchmarking
Develop the customer satisfaction index and rating system. his can be done for internal departments and external customers
